Category Archives: Customer complaints

Does counterfeiting damage the image of a luxury brand ?

Counterfeiting is the fact to identically  replicate a product. Counterfeiting is nowadays not only a fact but a real phenomenon which is constantly increasing. It concerns every industry: food, toys, technology, cars, cosmetics, fashion and even drugs. Regardless of the sector, counterfeiting … Continue reading

Posted in Attitudes, Branding in social media, Culture, Customer chat, Customer complaints, Perception, Target marketing, Trends | 10 Comments

Breizh Cola overtaking Coca-Cola?

Breizh Cola is the equivalent of the brand Coca-Cola except that this one is sold in Brittany, France. The product was launched in 2002 by the Lancelot Brewery. The product tastes like a coke. Indeed, the ingredients are the following: … Continue reading

Posted in Customer complaints, Innovations | 18 Comments

H&M The Truth

  Throughout the years H&M has always been my go to brand and store of choice, I seen it as reliable, Affordable and fashionable. What more did I need to know?  It was not until one night I watched a … Continue reading

Posted in Attitudes, Culture, Customer complaints, Economy, Motives, Perception, Values | Leave a comment

Cheap prices at Specsavers – true or fairytale?

  Age brings certain challenges in the ‘looks’, whether we like it or not. In this blog I’m telling about my personal experience in trying to improve it. Specsavers has had very effective marketing in selling two pairs of glasses … Continue reading

Posted in Customer complaints | Tagged , , , | 8 Comments

Take care of reclamation ASAP !

In my opinion in a business life one of the most important thing is to take care of the reclamation – in case you get one ! By reacting to reclamation right away gives you opportunities to correct misunderstanding and … Continue reading

Posted in Customer complaints | 10 Comments