Category Archives: Customer complaints

Breizh Cola overtaking Coca-Cola?

Breizh Cola is the equivalent of the brand Coca-Cola except that this one is sold in Brittany, France. The product was launched in 2002 by the Lancelot Brewery. The product tastes like a coke. Indeed, the ingredients are the following: … Continue reading

Posted in Customer complaints, Innovations | 18 Comments

H&M The Truth

  Throughout the years H&M has always been my go to brand and store of choice, I seen it as reliable, Affordable and fashionable. What more did I need to know?  It was not until one night I watched a … Continue reading

Posted in Attitudes, Culture, Customer complaints, Economy, Motives, Perception, Values | Leave a comment

Cheap prices at Specsavers – true or fairytale?

  Age brings certain challenges in the ‘looks’, whether we like it or not. In this blog I’m telling about my personal experience in trying to improve it. Specsavers has had very effective marketing in selling two pairs of glasses … Continue reading

Posted in Customer complaints | Tagged , , , | 8 Comments

Take care of reclamation ASAP !

In my opinion in a business life one of the most important thing is to take care of the reclamation – in case you get one ! By reacting to reclamation right away gives you opportunities to correct misunderstanding and … Continue reading

Posted in Customer complaints | 10 Comments

The final nail in the coffin – badly handled reclamations

Handling reclamations is a critical part of the customer relationship. Previous parts of the relationship could have gone very well. But if you handle the reclamation badly, becomes the customer the former customer. And like we all know it’s always … Continue reading

Posted in Customer complaints | Tagged , | 2 Comments