Category Archives: Customer complaints

The final nail in the coffin – badly handled reclamations

Handling reclamations is a critical part of the customer relationship. Previous parts of the relationship could have gone very well. But if you handle the reclamation badly, becomes the customer the former customer. And like we all know it’s always … Continue reading

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NoHow customer services.. How to act when you get a reclamation?

Service!  What is service nowadays? People appreciate more and more service and quality of it. In today’s world the service is all the time more reduced and it goes to the most automated services providers. Why? I think it can … Continue reading

Posted in Customer complaints, Uncategorized | 5 Comments